Director of Customer Experience
Suntuity works to bring cleaner, more affordable energy solutions to homeowners and business owners worldwide. We offer an incredible opportunity to launch your career in an atmosphere that drives positive environmental change and transforms the lives of people within your community.
Suntuity is looking for a Director of Customer Experience who is a versatile individual who can work independently, as well as collaborate with colleagues on creative assignments.
- Looking for a self-starter with strong critical thinking skills, who can take ownership of a deliverable and work independently, but has a strong team orientation and communicates with the team regularly regarding status and challenges
- Help influence a positive work environment for the company
- The Director of Customer Experience will focus on developing a blueprint and strategy for a customer centric organization
- Handles design, creation and distribution of company merchandise for events, employees etc.
- ∙Capture and interpret customer data (first and third party) from a range of sources and effectively communicate findings across departments
- Must be an organized and detail-oriented problem-solver with an entrepreneurial attitude and strategic mindset
- Ability to multi-task and work effectively in a fast-paced client environment is essential
- Analyze and communicate customer trends to create a compelling narrative and inform product roadmap, operational improvements and marketing strategies
- The Director will work with our corporate teams to ensure Suntuity is strategically aligned with their initiatives
- Experience with corporate event planning, budgeting and company events
- 4+ Years of Management experience preferred
- Proven track record of analyzing and leveraging data to recommend creative solutions
- Ability to manage multiple projects and meet deadlines in a fast-paced environment
- Ability to work independently or collaboratively with a positive approach and attitude
- A curious mindset to ask the right questions and challenge status quo, always looking to explore new possibilities and seek new analytic approaches
Suntuity is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age